Complaints and claims

In this section, you can submit your complaint or feedback by entering your personal details and a detailed description.

You will receive a copy at your email address, and our team will process your request as soon as possible.

1. Consumer identification

Full name * Document type * Document number * Phone * Email *

Is the consumer under 18 years old? * NoYes

2. Purchased product or service

Booking number * Tour or service related to the complaint *

Type * ProductService

Disputed amount (USD) Complete only if applicable. Product or service description *

3. Complaint details and consumer request

Type of report * Complaint – dispute relating to a product or serviceGrievance – dissatisfaction with the assistance received

Details * Describe the facts that led to the complaint or grievance. Consumer request * Clearly indicate the solution you are requesting.

Supporting documents or images Optional. You can attach up to 5 files in PDF, JPG, JPEG, PNG, WEBP, DOC or DOCX format. Maximum size: 5 MB per file.

I declare that the information provided is true and accurate. I authorise the processing of my personal data for the management of the complaint or grievance, in accordance with the Privacy Policy.

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Complaints and claims